UPDATE Store Hours + COVID Protocols

Fall Updates

Fall is closing in, and it’s supposed to be a beautiful one this year with nice sweater weather – yay!!! It’s getting pretty busy in the store, which means it’s time again for change. I’ve gone into detail below, but here are briefly the things being tweaked:

  • Fall Hours resume: Monday to Sunday, 11 am to 6pm
  • Max 3 clients in the store
  • You may be asked to leave your yarn with us to wind and return for it later
  • Please wear a proper medical or cloth mask

Return to Fall Hours

It’s time to go back to our Fall/Winter/Spring hours. Starting Sunday September 20th we will be open Monday to Sunday from 11 am to 6pm.

Walk-in Shopping: Yes

The door is open and there is no time limit. THREE customers are allowed in the store at a time.

Masks & Hand Cleaning: YES!!!

The health and safety of our clients and staff are our top priority, and while I know that many people find them uncomfortable, wearing a proper mask is a MUST in the store. Face shields and crochet/knit masks must be worn with a proper medical mask or a cloth mask made of at least two layers of cotton. Unfortunately, gaiters and bandanas also do not provide adequate protection for either the person wearing them or the people around them. (If you aren’t sure how reliable your mask is, try blowing out a candle while wearing it. If the flame goes out then your mask isn’t providing adequate protection). If you forget your mask at home we completely understand, and have disposable medical masks available in-store for $1 each. (Some of you have asked where I get my masks: THESE are the ones I’ve been wearing recently – they’re cheap, cheerful, made of 3 layers of cotton, have a pocket to put a filter in, and they don’t fog up my glasses.)

As for touching the yarn, we have two kinds of lovely hand sanitizer, and if you’d like to wash your hands, you can use our bathroom, we have nice smelling organic citrus soap and disposable hand towels for you. You are of course always welcome to use your own hand sanitizer, whatever makes you happy and keeps everyone safe!

Winding Yarn: Yes, But You May Have to Leave It With Us

Yes, we are always happy to wind your yarn, but physical space is limited and the restrictions on the number of bodies in the store is putting a cramp in our style. If it looks like it will take a while and the store is busy we may ask you to leave your yarn with us to wind and come back for it in a little bit (our neighbours on the corner sell nice plants and flowers, there is a coffee and pastry shop down the block, and we are located in an ice-cream district).

Cash: Nope

Paying by cash falls under “not touching other peoples stuff”. COVID does not like living on textiles or other fibrous materials like paper, but it does get along quite nicely with smooth, flat surfaces like plastic and metal. For the time being we are only accepting credit and debit (or apple pay, google pay, etc), and we appreciate it if you have ‘tap’ enabled.

Support: Yes, No and Maybe

If you need help with something we can eyeball it and talk you through it, but it’ll have to be from the other side of a table. Support is by appointment only, which you can book HERE. As always, our support is free for something quick & easy, and more in-depth work is $4.97/10 minutes. If you aren’t sure or you have a last minute knitted problem you can call us at 416-653-7849 and we’ll take it from there.

Classes & Stitch Socials: Nope

Classes, private and group, and Social knitting are still cancelled until it is feasible for people to be within a foot of each other. We probably won’t be able to offer these services until a reliable vaccine for COVID is available – sorry.

Returns and Exchanges: Yes

Returns and exchanges are ok – COVID doesn’t tend to survive well or for very long on porous surfaces like textiles.

Shipping and Curbside Pick-Up: YES!

Shipping and curbside pick-up are still going strong and are great options. All the details for curbside pick-up are HERE, but it’s working smoothly and we are always flexible. If you order a colour you don’t like, you can exchange it, no problem. If you’d like your yarn wound, please tell up, we’re happy to do that too. Our shipping pick-up is approximately 3 pm from Monday to Friday, so if you get your order in by 2 pm on a weekday it should ship the same day. We’re also working on making same-day delivery available too!

Thank you for your patience, you’ve been troopers, and I know you’ll continue to be.

Much Love,

Haley

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